Online Reputation Management

Gain a modest reputation for being unreliable and you will never be asked to do a thing. – Paul Theroux.

In a connected world where “Groundswell” is a phenomenon which most brands are either trying to understand or finding efficient ways to deal with, the reputation which a brand has plays a vital role in the decision making stage for a customer. Bad reputation can lead to loss of a lead, employee, partner and above all – trust. With the use of our in-house tools and applications, we help brands listen to the conversation happening about them on the Internet. This includes social media networks, websites and forums, blogs, review sites and more. Going forward, we pitch in at these touch points and engage with dissatisfied customers with an intent to close the loop on a good note, leaving positive foot prints.

Real Time Listening and Monitoring helps us in taking proactive measures to handle social media crisis. We manage such crisis by,
  • Preventing further damage by immediately responding to the dissatisfied customer
  • Follow up with the Client team and resolve the issue on a priority basis.
  • Suggest client team with a working strategy to deal with the consumer which will avoid any backfires.